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Terms of Service, Privacy Policy, and Platform Policies
Published by EventBlock Inc, a Canadian company
These Terms of Service form a binding agreement between you and EventBlock Inc, referred to in this document as EventBlock, we, us, or our. They apply to every person who visits the EventBlock website or apps, creates an account, books a rental, buys or sells a ticket, or uses any EventBlock service. By creating an account or using the platform you agree to these Terms. If you do not agree, please do not use EventBlock.
EventBlock is a Canadian technology platform that connects people planning events with vendors who supply rentals, services, and tickets. EventBlock operates as a marketplace and technology provider. We do not own event equipment, we do not employ vendors, and we are not a party to the agreement between a customer and a vendor. Our role is to provide the tools that let both sides discover each other, agree on pricing, pay securely, and manage the event.
EventBlock has three connected parts: a rental marketplace where vendors list equipment and services, a ticketing and event discovery portal where organizers sell tickets to the public, and an organizer portal that includes a floor plan builder, budget tools, and an AI planning assistant we call Lumi. EventBlock may also offer paid event planning and event technology consulting services directly.
You must be at least eighteen years old to create an account or make a booking on EventBlock. If you are creating a vendor account on behalf of a business, you confirm that you have the authority to bind that business to these Terms.
When you book a rental, a vendor service, or a planning consultation through EventBlock, you are entering into a contract with the vendor for the goods or services provided. EventBlock facilitates the booking, collects payment, and holds funds in escrow until the terms of the Cancellation and Refund Policy are met, but EventBlock is not the supplier of the rental item or service and is not responsible for its quality except as described in the Vendor Verified badge terms.
Every listing on EventBlock must show a clear, instant price. Vendors are not permitted to require a phone call or a quote request before a customer can see pricing. If you believe a vendor has charged you a price other than what was shown at the time of booking, contact support right away.
If you use EventBlock to create an event and sell tickets, you are the organizer of that event and you are responsible for delivering the event as described, complying with any laws that apply to your event, and honouring the refund terms you publish. EventBlock provides the technology to collect payment, issue tickets, and check in attendees, and collects the ticketing fees described in our pricing page. EventBlock is not the organizer of your event and is not responsible for what happens at your event.
Organizers must not use EventBlock to sell tickets to an event that is illegal, that misrepresents what attendees will receive, or that infringes on someone else's rights. EventBlock may remove an event listing or withhold payout if we reasonably believe the listing breaks this rule.
Vendors who list rentals or services on EventBlock must hold any licence or registration required to provide that service in Canada, must carry the minimum insurance described in the Vendor Marketplace Agreement, and must fulfil bookings as described in their listing. Vendors agree not to solicit an EventBlock customer for a direct booking outside the platform for twenty four months after that customer was introduced through EventBlock. This rule protects the trust that makes the marketplace work for everyone and is explained fully in the Vendor Code of Conduct.
EventBlock charges a commission on rental and service bookings, a per ticket fee on ticket sales, and may charge subscription fees for premium tools such as Lumi Pro or the Blaze ticketing tier. Current rates are published on our pricing page and may change from time to time with notice to affected users. All payments are processed by our payment partner, currently Stripe, and EventBlock never sees or stores your full card number.
Applicable Canadian taxes, including GST, HST, and PST depending on the province of the event, are added to the price you see and are remitted according to the rules described in the Data Retention and Tax section of the pricing page.
You agree not to use EventBlock to do any of the following.
When you upload a photo, write a review, publish an event description, or use Lumi to generate an event brief, you keep ownership of what you create, but you give EventBlock a licence to store, display, and share that content as needed to operate the platform, including sharing a shareable event brief with people you choose to send it to. You confirm that you have the right to post the content you submit and that it does not infringe on anyone else's rights.
Lumi generates suggestions, budgets, vendor shortlists, and timelines based on the information you provide. Lumi's output is a planning aid, not a guarantee of vendor availability, pricing, or event outcome. You should confirm any booking detail directly on the vendor's listing before relying on it.
EventBlock provides the platform on an as is basis. We work to keep the platform accurate and available, but we do not guarantee that every listing, price, or vendor rating is error free, or that the platform will be free of interruption. To the fullest extent permitted by Canadian law, EventBlock is not liable for indirect, incidental, or consequential damages arising from your use of the platform, and our total liability for any claim is limited to the fees you paid to EventBlock for the booking or event giving rise to the claim.
Nothing in this section limits any right you have under Canadian consumer protection law that cannot be waived by agreement.
You may close your account at any time. EventBlock may suspend or close an account that violates these Terms, with notice where reasonably possible. Sections of these Terms that by their nature should survive closure of an account, including payment obligations, liability limits, and dispute resolution, will continue to apply.
These Terms are governed by the laws of the province in which EventBlock is headquartered and the federal laws of Canada that apply. Any dispute that is not resolved through the process in the Dispute Resolution Policy will be handled in the courts of that province, unless the parties agree to arbitration under that policy.
We may update these Terms as the platform grows. If a change is significant, we will notify users by email or an in app notice before it takes effect. Continued use of EventBlock after a change takes effect means you accept the updated Terms.
Questions about these Terms can be sent to [email protected].
EventBlock respects your privacy and is committed to protecting your personal information in line with the Personal Information Protection and Electronic Documents Act, known as PIPEDA, and Quebec's Law 25 for users in Quebec. This policy explains what personal information we collect, why we collect it, how long we keep it, and the choices you have.
We collect the following categories of information.
We use your information to create and manage your account, process bookings and ticket sales, generate your Lumi event brief and recommendations, process payments and payouts, communicate with you about your bookings, improve and secure the platform, and meet our legal and tax obligations. We do not use your information for automated decisions that produce a legal or similarly significant effect on you without a person reviewing the outcome.
By creating an account you consent to the collection and use of your information as described in this policy. Where we want to send you marketing email, we ask for your separate express consent in line with Canada's Anti Spam Legislation, and every marketing email includes a one click way to unsubscribe. You can withdraw consent for optional uses of your information at any time by contacting us, though this may limit some features of the platform.
We share information only as needed to run the platform.
EventBlock does not sell personal information, and we do not run third party advertising trackers on pages you see after logging in.
Your information is stored on servers located in Canada. We use encryption both while your data travels to and from our servers and while it is stored, so that the information is protected even if a system were ever compromised.
You have the right to access the personal information we hold about you, to ask us to correct information that is inaccurate, to withdraw consent for optional uses, and to ask us to delete your information subject to the exceptions described in the Data Retention Policy. Quebec residents also have the specific rights set out under Law 25, including the right to receive your data in a portable format. To make a request, email [email protected]. We will respond within thirty days.
EventBlock is not directed at children and is not intended for use by anyone under eighteen. We do not knowingly collect personal information from children.
We will post any material change to this policy on this page and, where the change is significant, notify you directly. The date at the top of this page shows when it was last updated.
For privacy questions or to exercise your rights, contact [email protected]. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada, or in Quebec, the Commission d'acces a l'information.
This policy explains how long EventBlock keeps different types of information and how information is deleted when it is no longer needed. It supports our obligations under PIPEDA and Quebec Law 25, both of which require that personal information be kept only as long as necessary for the purpose it was collected.
EventBlock keeps personal information only for as long as needed to provide the service, meet a legal or tax obligation, resolve a dispute, or enforce our agreements. When none of those reasons apply, the information is deleted or made anonymous.
Account information is kept for as long as your account is active, and for up to twenty four months after you close your account, in case you wish to reopen it or a dispute arises from a past booking.
Booking and transaction records, including the amount paid, the booking reference, and the parties involved, are kept for seven years to meet Canadian tax and financial recordkeeping requirements.
Payment card numbers, bank account numbers, and Interac credentials are never stored by EventBlock in the first place, so there is nothing for EventBlock to retain or delete for these categories. That information lives only with our payment processor.
Vendor insurance certificates and KYC documentation collected during onboarding are kept for the length of the vendor relationship plus seven years, to satisfy financial regulation and to resolve any liability claim that may arise after a booking.
Support messages and dispute records are kept for three years after the matter is closed.
Technical logs used for security, such as login records and IP addresses, are kept for twelve months and then deleted, unless a specific record is needed longer as part of an active security investigation.
Marketing consent records, including the date and method of consent, are kept for as long as required to prove compliance with Canada's Anti Spam Legislation, generally three years from the last contact.
If you ask us to delete your personal information, we will do so within thirty days, except for information we are required to keep for the periods above, such as tax records and information tied to an open dispute. Where we cannot delete a record entirely, we will remove or mask the personal details that are not required for the legal purpose. Quebec residents may request deletion under the specific timeline set out in Law 25.
Where possible, instead of deleting data outright we convert it into anonymized statistics, for example aggregate booking volume by category, so it no longer identifies you but can still help us understand how the platform is used.
Deleted information may remain in encrypted backups for a limited period, generally no more than ninety days, until those backups are rotated out in the normal course of our operations. Backup copies are not used for any purpose other than disaster recovery.
Vendors and organizers should not keep attendee or customer personal information longer than needed to fulfil a booking or event, and are prohibited from using it for secondary marketing under the Privacy and Data Sharing Schedule of the Vendor Marketplace Agreement. Vendors must delete customer data received through EventBlock no later than ninety days after the related event, except where they have an independent legal basis to keep it.
This policy explains how cancellations and refunds work for rentals, services, and tickets booked through EventBlock. It is designed to be fair to customers while giving vendors and organizers enough certainty to plan.
Customers who cancel a rental or service booking receive a refund based on how far in advance they cancel, measured against the event date.
If a vendor cancels a confirmed booking, the customer receives a full refund, including the EventBlock service fee, and EventBlock will help the customer find a replacement vendor where possible. EventBlock may retain a portion of the vendor's deposit under our Cancellation Fee, currently fifteen percent, as compensation to the customer and as a deterrent against vendor no shows.
Funds for a booking are held in escrow by our payment processor and released to the vendor forty eight hours after the event is confirmed complete, which allows time for a refund to be processed if something goes wrong.
Refund terms for a ticketed event are set by the organizer and shown at checkout before you buy. If an organizer does not publish a refund policy, tickets are treated as not refundable except where the event is cancelled or rescheduled by the organizer, in which case ticket holders receive a full refund of the ticket price. The EventBlock platform fee on a cancelled event is also refunded, since the service was not delivered.
If an event is cancelled, EventBlock will notify ticket holders by email and process refunds automatically within ten business days.
Event planning and event technology consulting services are priced per project. Cancellation terms for a planning engagement are set out in the individual service agreement you sign before work begins.
Refund requests can be made from your booking or ticket page, or by emailing [email protected] with your booking reference. Approved refunds are returned to the original payment method within five to ten business days.
If you believe you were charged incorrectly, contact us before filing a chargeback with your bank. We aim to resolve billing issues quickly, and an unresolved dispute can be escalated under the Dispute Resolution Policy.
This policy sets the rules for acceptable behaviour on EventBlock. It applies to customers, vendors, organizers, and anyone else using the platform.
You agree to use EventBlock only for lawful purposes and in a way that does not restrict or interfere with anyone else's use of the platform.
If you see content or behaviour that violates this policy, report it through the listing or profile page, or email [email protected]. We review reports and take action that may include removing content, suspending an account, or withholding payout.
EventBlock may warn, suspend, or permanently remove an account that violates this policy, and may remove listings, reviews, or events without prior notice where necessary to protect users or the platform.
This Code applies to every vendor listed on EventBlock, including rental providers, entertainers, caterers, photographers, planners, and every other service category on the platform. It works alongside the Vendor Marketplace Agreement you sign when you onboard.
Every listing must display a clear, instant price. Vendors may not require a phone call, an email, or a quote request before a customer can see what something costs. Vendors who will not price a listing instantly are not eligible to be listed on EventBlock.
Vendors must respond to a booking request or customer message within four hours during normal business hours. Vendors must deliver, set up, or perform as described in the listing and within the time window agreed at booking. If a vendor cannot fulfil a confirmed booking, they must notify EventBlock and the customer as early as possible.
Vendors may not solicit a customer they met through EventBlock for a direct booking outside the platform for twenty four months after the introduction. This rule, called the anti disintermediation rule, protects the trust customers place in the platform and is backed by a liquidated damages clause in the Vendor Marketplace Agreement.
Vendors must hold a minimum of two million dollars in general liability insurance and provide a current certificate annually. Vendors must also provide business registration information and complete identity verification with our payment processor before receiving payouts.
Vendors receive customer data only as needed to fulfil a booking, and only for that purpose. Vendors must not use customer data received through EventBlock for their own marketing, and must delete that data no later than ninety days after the related event.
Vendors are rated by customers after each booking. A vendor whose average rating falls below three and a half stars will be reviewed and may be suspended pending improvement. Repeated cancellations, no shows, or verified customer complaints may lead to removal from the platform.
EventBlock deducts its commission automatically at the time of transaction. The remaining amount is released to the vendor's account, generally within seventy two hours of the booking being confirmed complete, using Stripe Connect or Interac payout.
This policy explains how EventBlock handles a disagreement between a customer and a vendor, or between a user and EventBlock.
If a customer is not satisfied with a booking, they have forty eight hours after the event to open a dispute through their booking page, describing the issue and providing any supporting evidence such as photos or messages. The vendor is notified and has an opportunity to respond.
EventBlock reviews the evidence from both sides and aims to reach a decision within five business days. A decision may include a full or partial refund, a credit, or no adjustment, depending on the evidence. EventBlock's decision at this stage is made in good faith based on the information provided by both parties.
If either party is not satisfied with the outcome, the matter may be escalated to binding arbitration under the rules of a recognized Canadian arbitration body, with the arbitration seated in the province where EventBlock is headquartered. Each party bears its own costs unless the arbitrator decides otherwise.
If you have a complaint about EventBlock itself, such as a billing error or a service issue, contact [email protected] first so we can try to resolve it directly. If we cannot resolve it within thirty days, either party may pursue the matter through arbitration as described above, or through the courts as permitted under the Terms of Service.
All parties are expected to participate in the dispute process honestly and in good faith. Submitting false evidence or repeatedly filing bad faith disputes may result in account suspension.
This policy explains how EventBlock communicates with you electronically and how it complies with Canada's Anti Spam Legislation, known as CASL.
EventBlock sends transactional messages, such as booking confirmations, receipts, and event reminders, to every user with an account. These messages are part of the service and are not marketing, so they do not require separate marketing consent, though you can adjust some notification settings in your account.
EventBlock will only send marketing email, such as newsletters or promotional offers, to users who have given express consent. Consent is captured through a clear opt in step at signup or checkout, and we keep a timestamped record of that consent as required by CASL.
Every marketing email includes a one click unsubscribe link. Once you unsubscribe, we add your address to a suppression list and stop sending marketing email within ten business days, as required by law. You will continue to receive transactional messages related to your bookings unless you close your account.
Every commercial message from EventBlock clearly identifies EventBlock as the sender and includes a valid contact address, as required under CASL.
If you provide a phone number and opt in to text updates, EventBlock may send booking reminders or check in codes by text message. Standard message rates from your carrier may apply. You can opt out of text messages at any time by replying STOP.
Contact our legal & support teams for questions or concerns regarding our Terms or Privacy guidelines.